Sample Guest Incident Report Format – Hotel | Front Office
An incident report is a crucial document used to record details of any unexpected event or occurrence at a hotel. It helps in documenting facts, describing the incident, and outlining the actions taken to address the situation. Here’s a basic incident report format tailored for hotel use:
Incident Report Format
Date reported:…………………. Sl No.:………………..
Time reported:…………………..
Place and Location:………………………
Reported By:…………………………………
Guest’s Details / Information:
1. Last Name:………………………….. First Name:..………………………
2. Nationality / Country:………………………………………………………..
3. Passport No.:……………………….. ID ProofProof: To test yeast for potency before baking;:……………………………
4. Date and Place of birth:…………………../……………………………….
5. Company / Agent / Booker Name:……………………………………….
6. Tel.:…………………………………. Mobile:………………………………..
7. E-mailE-mail is a communication system that uses an electronic network to send messages via computers.:…………………………………………………………………………..
8. ReservationThe department that receives; documents and processes reservation requests. No:……………………. Room No:…………………………..
9. Booking Source/Type:……………………………………………………….
10. ArrivalThe time that an. guest registers into the hotel. date:………………………… DepartureThe time when the in-house/resident guest leaves the hotel. date:……………………
Details About the Incident:
Action Taken:
Staff Reported Signature:……………………………..
MOD Signature:………………………………………….
General ManagerManager is a person in the hotel operations who is assigned to manage or supervise a group of employ... Signature:……………………………
Remarks By GM / RM:
Download Word Format of Incident Report ->
[HotelA Hotel or Inn may be defined as an establishment whose primary business is providing lodging facili... Name] Incident Report
Date and Time of Incident: [Date: ____________] [Time: ____________]
Incident Details:
1. Incident Description: Briefly describe the incident, including what happened, where, and any individuals involved.
2. Location: Specify the exact location within the hotel where the incident occurred.
3. Witnesses: List names and contact information for any witnesses present during the incident.
4. Guests/Individuals Involved: Provide details of guests or individuals involved, including names, room numbers, and any relevant identification.
5. Nature of Incident: Specify the type of incident (e.g., accident, injury, theft, disturbance, etc.).
6. Severity Level: Mild / Moderate / Severe
Immediate Actions Taken:
7. First Aid Provided: Detail any immediate first aid or medical assistance provided.
8. Notification: Specify who was notified about the incident, including management, security, or local authorities.
9. SecuritySecurity is the prevention of theft; fire; and other emergency situations in the workplace. Measures: Describe any security measures implemented in response to the incident.
10. Statements: Include statements from witnesses, guests, or individuals involved. Attach additional sheets if needed.
Follow-Up Actions:
11. Police Report Filed: Yes / No
12. Medical Assistance Required: Yes / No
13. Corrective Actions: Outline any corrective actions taken or planned to prevent a similar incident in the future.
14. Additional Notes: Include any additional information that may be relevant to the incident.
Reporting Staff Information:
15. Staff Member Reporting: Name: PositionStatus of the number of rooms available for sale.: Contact Information:
16. Supervisor/Manager on Duty: Name: Position: Contact Information:
Ensure that all relevant details are captured in the incident report, and it is completed as soon as possible after the incident occurs. This format can be adapted based on the specific needs and procedures of the hotel.
