Job Description for Housekeeping Houseperson
A houseperson is an important member of the housekeeping team in a hotel or resort. They are responsible for ensuring that the hotel’s public areas, such as lobbies, hallways, and elevators, are clean and well-maintained.
Housepersons may also be responsible for delivering linens and supplies to guest rooms, as well as removing dirty linens and trash from guest rooms. They may also assist with other tasks as needed, such as setting up for events or helping with laundry.
To be successful in this role, a houseperson should have good time management skills, be able to work independently, and have a strong attention to detail. They should also be physically fit and able to lift heavy items, such as bags of linens or cleaning equipment.
Overall, a houseperson plays a crucial role in ensuring that guests have a comfortable and enjoyable stay at a hotel or resort.
Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms. Performs any combination of the following tasks to maintain guestrooms, working areas, and the hotel premises in general in a clean and orderly manner.
HOUSEPERSON DUTIES AND RESPONSIBILITIES:
- Cleans rugs, carpets, and upholstered furniture using a vacuum cleaner, broom, and carpet shampoo machine.
- Cleans rooms, hallways, and restrooms.
- Washes walls and ceiling, moves furniture, and turns mattress.
- Sweeps, mops, scrubs, waxes, and polishes the floor.
- Dusts and polishes metalwork.
- Collects soiled linen for laundering.
- Received linen supplies from floor shoots.
- Maintains housekeeping carts.
- Removes trash collected by room attendants.
- Walk all assigned floors at the beginning and end of the shift to collect Newspaper bags, newspapers, trash, and soild linen.
- Pick up clean linen and refill the par stock of linen on each floor pantry.
- Deliver towels, cribs, cots, and other items to the guest rooms on request.
- Perform duties of room attendant when necessary.
- Sort linen, stock room attendant closets.
- Refill the par stock of guest amenities and supplies on each floor pantry.
- Help the room boys/house maids with the heavy lifting when super cleaning / spring cleaning of rooms.
- Clean all public areas in the prescribed manner while following department standard operating procedures.
- Remove soiled linen and trash from the poolside and other service areas and take them to appropriate locations in the prescribed manner.
- Assist room boys/house maid with placing bedboards, roll-ways beds, extra beds, etc.
- Report missing/found articles, damage, or merchandise problems to the housekeeping supervisors.
- Respond at all times in a friendly, helpful manner to guests and other colleagues.
- Take up any tasks assigned by the supervisors as and when needed.
- Report to work in the required uniform and adherence with the Hotels Dress Code Policy.
- Must be able to work independently and as a team player
JOB TITLE: Houseperson
REPORTS TO: Head House person / Desk Control Supervisor
PREREQUISITES:
Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
EDUCATION:
High School or equivalent or 1-year diploma in hotel management.
EXPERIENCE:
Previous housekeeping experience preferred. Freshers with no experience are also considered.
Interview Questions For Houseperson:
When interviewing candidates for a Houseperson position, it’s important to assess their ability to support housekeeping operations, maintain cleanliness in public areas, and work collaboratively with the hotel staff. Here are some interview questions and salary details:
- Can you discuss your previous experience in a housekeeping or houseperson role, especially in a hotel or hospitality setting?
- Look for candidates with relevant experience in maintaining cleanliness in public areas and supporting housekeeping operations.
- How do you prioritize and organize your tasks to ensure public areas, such as lobbies and corridors, are clean and presentable at all times?
- Assess the candidate’s organizational skills and their ability to manage multiple tasks efficiently.
- What measures do you take to ensure safety and cleanliness standards are met in public areas, and how do you handle any issues or spills promptly?
- Evaluate the candidate’s attention to detail and commitment to maintaining a safe and clean environment.
- Can you share examples of how you collaborate with housekeeping staff and other departments to ensure seamless operations and guest satisfaction?
- Look for candidates who can demonstrate teamwork and effective communication with colleagues.
- How do you handle requests from guests, such as additional amenities or special cleaning needs, in a prompt and courteous manner?
- Assess the candidate’s customer service skills and their ability to address guest requests.
- What steps do you take to ensure that housekeeping carts are well-stocked and organized with the necessary cleaning supplies and amenities?
- Evaluate the candidate’s attention to detail in managing and maintaining cleaning supplies.
- How do you adapt to changes in scheduling or unexpected events that may impact houseperson duties, such as large events or increased occupancy?
- Assess the candidate’s adaptability and flexibility in handling unexpected challenges.
Salary Details For Houseperson:
The salary for a Houseperson can vary based on factors such as experience, location, and the size of the establishment. As of January 2024, the salary range for this position in the United States was approximately $25,000 to $35,000 per year. However, salary figures may have changed, so it’s recommended to consult recent industry salary surveys or HR professionals for the most up-to-date information in your specific region or industry. Keep in mind that salaries may also vary depending on the specific responsibilities and requirements of the position.
